So, you've invested in a Can-Am with Smart Shox, expecting a ride that's smoother than butter on a hot griddle. These electronically controlled suspension systems promise to adapt to any terrain, giving you the ultimate off-road experience. But what happens when that promised land turns into a bumpy road of its own? Unfortunately, Smart Shox, while innovative, aren't immune to problems. Let's dive into the common issues, understand why they occur, and explore potential solutions to get you back to enjoying that premium ride.

What Exactly Are Smart Shox, Anyway?

Before we delve into the problems, let's quickly recap what Smart Shox actually do. They're essentially electronically adjustable shocks that use sensors to monitor wheel travel, vehicle speed, throttle position, and even braking force. This data is fed into a central control unit (ECU) that then adjusts the damping (resistance to movement) of the shocks in real-time. This allows the suspension to adapt to varying terrain conditions, providing optimal comfort and handling. Think of it as having a suspension system that's constantly thinking and adjusting itself to give you the best possible ride.

The Dreaded "Smart Shox Failure" Message: What Does It Mean?

This is perhaps the most common and concerning issue. Seeing "Smart Shox Failure" flashing on your display can be unsettling. It essentially indicates that the ECU has detected a problem within the system. But what's causing it? The possibilities are numerous, ranging from minor sensor glitches to more serious component failures.

Here's a breakdown of potential culprits:

  • Sensor Issues: These are often the first suspects. The Smart Shox system relies on various sensors to gather information. A faulty wheel speed sensor, accelerometer, or shock position sensor can trigger the error. These sensors can be damaged by debris, water, or impact.
  • Wiring Problems: Off-roading is tough on wiring harnesses. Vibration, mud, and water can cause wires to become loose, corroded, or even broken. This can disrupt the signal flow between the sensors, ECU, and shocks.
  • ECU Malfunctions: While less common, the ECU itself can sometimes be the source of the problem. This could be due to a software glitch, internal component failure, or damage from water intrusion.
  • Shock Actuator Problems: The actuators are the small electric motors that physically adjust the shock damping. They can fail due to wear and tear, overheating, or internal damage.
  • Hydraulic Issues: Although not strictly hydraulic in the same way as traditional shocks, some Smart Shox systems do use solenoids to control oil flow. These solenoids can become clogged or malfunction, affecting the damping adjustment.
  • Low Battery Voltage: A weak battery can cause all sorts of electrical gremlins in modern vehicles, including Smart Shox errors. The system needs sufficient voltage to operate correctly.
  • Overheating: Pushing your machine hard in hot conditions can lead to overheating, potentially affecting the sensitive electronic components within the Smart Shox system.

Troubleshooting the "Smart Shox Failure" Message: A Step-by-Step Approach

Okay, so you've got the dreaded message. Don't panic! Here's a systematic way to troubleshoot the problem:

  1. Check the Obvious: Start with the basics. Is your battery fully charged? Are all the connections to the Smart Shox ECU and shocks secure? Look for any obvious signs of damage to the wiring harnesses or sensors.
  2. Consult the Owner's Manual: Your owner's manual may contain troubleshooting tips specific to your Can-Am model. It's always a good first step.
  3. Scan for Error Codes: This is crucial. Most Can-Am dealers or qualified mechanics will have a diagnostic tool that can read the error codes stored in the ECU. These codes provide valuable clues about the specific problem. Without the error codes, you're essentially shooting in the dark.
  4. Inspect the Sensors: Once you have the error codes, you can focus your attention on the suspected sensors. Check for physical damage, loose connections, or corrosion. You can also use a multimeter to test the sensor's resistance or voltage output, comparing it to the manufacturer's specifications.
  5. Examine the Wiring Harness: Carefully inspect the wiring harness for any signs of damage, such as cuts, abrasions, or melted insulation. Pay particular attention to areas where the harness is exposed to vibration or rubbing.
  6. Check the Shock Actuators: If the error code points to a specific shock actuator, you can try manually moving the actuator arm to see if it's binding or sticking. You can also test the actuator's resistance with a multimeter.
  7. Consider Environmental Factors: Did the problem occur after a particularly muddy ride? Water and mud can wreak havoc on electrical components. Try cleaning and drying the connectors and sensors.
  8. Seek Professional Help: If you've exhausted all the DIY troubleshooting steps and are still stumped, it's time to take your Can-Am to a qualified mechanic or dealer. They have the expertise, tools, and diagnostic equipment to accurately diagnose and repair the problem.

Beyond the "Failure" Message: Other Smart Shox Quirks

The "Smart Shox Failure" message isn't the only problem you might encounter. Here are some other common quirks:

  • Harsh Ride in Certain Modes: Some riders complain that the ride feels too stiff or harsh in certain Smart Shox modes, even on relatively smooth terrain. This could be due to incorrect settings, sensor calibration issues, or even personal preference. Experiment with different modes and settings to find what works best for you.
  • Inconsistent Damping: The damping feels different from one shock to another, or the damping changes inconsistently. This could indicate a problem with one of the shock actuators or the ECU's ability to control the damping evenly.
  • Popping or Clicking Noises: Unusual noises coming from the shocks can indicate a problem with the internal components, such as the actuators or solenoids.
  • Reduced Performance in Extreme Conditions: In very hot or cold conditions, the Smart Shox system may not perform as expected. This could be due to the temperature sensitivity of the sensors or actuators.

Preventative Maintenance: Keeping Your Smart Shox Happy

While problems are inevitable, you can take steps to minimize the risk of Smart Shox issues:

  • Regular Cleaning: Keep your machine clean, especially after muddy or dusty rides. Pay attention to the shocks, sensors, and wiring harnesses.
  • Inspect for Damage: Regularly inspect the shocks, sensors, and wiring for any signs of damage. Address any issues promptly.
  • Proper Storage: When storing your Can-Am for extended periods, disconnect the battery to prevent parasitic drain.
  • Avoid Extreme Conditions: While Smart Shox are designed for off-road use, avoid pushing your machine to its limits in extreme conditions.
  • Follow Recommended Service Intervals: Adhere to the manufacturer's recommended service intervals for your Can-Am, including any specific maintenance for the Smart Shox system.

Are Aftermarket Smart Shox a Viable Option?

While not as prevalent as aftermarket options for traditional shocks, some companies are starting to offer aftermarket electronic suspension solutions that may be compatible with Can-Am machines. These systems often promise improved performance, durability, and adjustability. However, it's important to do your research and choose a reputable brand. Compatibility can be a major issue, and integrating an aftermarket system may void your warranty.

The Cost of Repair: Brace Yourself

Repairing Smart Shox can be expensive. The cost will vary depending on the specific problem and the parts required. Replacing a sensor might be relatively inexpensive, while replacing the ECU or a shock actuator can be a significant expense. Labor costs can also add up, especially if the problem is difficult to diagnose. Be prepared for a potentially hefty bill.

Frequently Asked Questions

  • What does the "Smart Shox Failure" message mean? It indicates a problem within the electronically controlled suspension system. It could be a sensor issue, wiring problem, or component failure.
  • Can I still ride my Can-Am if the Smart Shox fail? Yes, but the ride quality and handling will be significantly compromised. It's best to have the problem repaired as soon as possible.
  • Are Smart Shox covered under warranty? Typically, yes, for a certain period. Consult your warranty documentation for details.
  • Can I upgrade my Can-Am to Smart Shox if it didn't come with them? It's a complex and expensive undertaking. It requires replacing the shocks, adding sensors, and installing the ECU.
  • How often should I service my Smart Shox? Follow the manufacturer's recommended service intervals for your Can-Am model.

The Bottom Line

Smart Shox offer a significant improvement in ride quality and handling, but they're not without their potential problems. Understanding the common issues, knowing how to troubleshoot them, and practicing preventative maintenance can help you keep your Smart Shox system running smoothly. If you encounter a problem you can't handle yourself, don't hesitate to seek professional help. By staying informed and proactive, you can continue to enjoy the benefits of this advanced suspension technology.